FAQ - Contract

Q&A / basic services and security system information

No, we do not allow you to transfer SECOM account ownership. This is because your system is customized as your individual account and we are unable to reset it for someone else. However, you can resell your hardware (with the exception of the control panel) to someone who has an existing SECOM Smart contract.
The minimum term is 1 year. And the contract shall be renewed automatically every year.
We will calculate the first monthly fee by the number of the days on first month.
The monthly fee of the last month will be charge full of amount. Customers need to inform SECOM at least 30 days prior to the day of cancellation.
  • Devices Fee & Installation Fee: Devices Fee and Installation Fee need to be paid at least 3 days before installation day.
  • Monthly Fee: You will pay the monthly fee on 1 month advance. The invoice will be issued monthly basis.
In the event that the customer wishes to relocate to a new location and continue receiving the services, customer may inform SECOM 14 days in advance before you will relocate and request SECOM to remove the devices from the current location and reinstall and recommission the devices in the new location. Please call Customer Support at 02-285-0999 or send an email to [email protected] for more information.
SECOM charges Monthly Fee to customers, it is to enhance smart features to imporve our services, it is to be used for Cloud Server, Mobile App and so on.
    Services that provided with Monthly Fee
  • 24/7 Professional Monitoring
  • Cloud Storage for Video Clips Recording
  • Realtime Notification / Email
  • Web Portal / Mobile App
  • Smart Business Report
  • Smart Features (Multi-Site Management / Multi-User Management)
  • Customer Support (requested on-site maintenance is chargeable)
etc.
Yes, it is possible. Please contact Customer Support at 02-285-0999 or send an email to [email protected]

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