Q&A / basic services and security system information

You’ll get an alert if your control panel loses power. And, Your control panel automatically switches over to a backup battery that will last 7-8 hours (based on a fully charged battery). If your panel is armed, your door & window sensors, image sensors, Smoke Detectors and motions sensors will continue to function and monitor your property. If triggered they will activate the control panel siren and any alerts you have set up. Your video cameras (including video doorbells) won’t work without power so you will not be able to record video clips and can not view live camera. Once power is restored, your panel will resume all functions and continue to work as normal, as well as recharging the backup battery.
If you lose internet connection: your video cameras will stop working and you won’t be able to record clips or view live camera until the connection is restored. And, alarm singnals, images or data will not be uploaded to the app or web portal. However, these are stored on the control panel and will automatically upload once the network is restored. You will not be able to control your panel from the app or web portal so you will have to arm or disarm directly from the control panel. Your panel will also be unable to send you alerts. However, it will continue to work like a traditional alarm system with the siren sounding if it is armed and one of your sensors is triggered.
We can install additional power outlet as customer needs. Otherwise, you can use Power Strip. But please be Careful not to plug off. Please contact us about the fee and further information.
You will need to call Customer Support at 02-285-0999. The new internet router have to be updated its setting.
SECOM is not able to see any image / video that recorded by the system. However it would be possible with customer's permission.
Yes, SECOM will set up for you to receive some basic alerts. Also, you can customize the alarm setting as you like, by using mobile application or web portal.
It is depend on your setting (resolution, image size). Please contact us for more information. We can provide you the best solution.
We have an options of waterproof(iP66) and non-waterproof camera. The iP camera can be used under rain, but can not be washed. Please contact us for more information.
No, you can not record images/video into a memory card.
No, can not change later, but you can choose the recorder capacity when purchasing.
It is depend on the package. Start from 500clips per month. Please choose the best package that fit to your business needs. The capacity of storage are shared across all of your video cameras. Once you’ve reached the limit, the oldest clips will be overwritten, unless you have protected them.